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A PRACTICAL APPROACH TO KNOWLEDGE MANAGEMENT IN A SMALL SOFTWARE DEVELOPMENT TEAM
Objectives
Use this procedure to
ŸImplement a more practical set of integrated business processes in order to ensure software quality which ultimately leads to zero defect
Do my essay on A PRACTICAL APPROACH TO KNOWLEDGE MANAGEMENT IN A SMALL SOFTWARE DEVELOPMENT TEAM CHEAP !
ŸBuild the intellectual capital via the above business processes.
ŸControl and maintain the integrity and trace ability of control items generated by small application development teams specifically in the manufacturing industry.
Target audience
ŸTeams that produce software and non-software deliverables
ŸBusiness process competencies
Scope
·Entry Approved work request
·Exit Approved release request
·Team Size 5 10 people
Abstract
The approach described in this paper, facilitated by knowledge management and learning organization, ultimately aims to integrate the use of business processes to build and manage intellectual capital, which essentially leads to operational excellence and greater return on investments particularly for small application development organizations.
Lets take for example a small implementation team. In these teams, not all members would have been trained or given formal education of the system prior to the implementation. In such cases the team gathers knowledge as they progress along the implementation. This type of knowledge is attained through experience therefore is contained or restricted to the person who gained the experience. This is a typical scenario, however, the problem arises when the person leaves the team. Secondly, in some situations, you find redundant research and analysis is done because one team member does not know that the other has the information required.
Many such teams do not know what they know. Today's organizations are so complex that knowledge is fragmented, difficult to locate and share, and, therefore redundant, inconsistent or not used at all. Such a situation can often lead to duplication of effort, which only proves to be unproductive.
The question is, how can we store and fully utilize the experience and knowledge gathered by each individual team member? In this situation, knowledge management plays a key role. Knowledge management helps an organization to gain insight and understanding from its own experience.
Most processes are too heavy and require a large overhead in terms of resources. However, this document speaks of a more practical approach that can be implemented by small sized implementation teams without having to forgo the benefits of a more full range of business processes. An integration of configuration, release service request as well as problem management is applied to this approach. These improved business processes are used to build the intellectual capital that goes on to achieve zero default.
Approach
Since most development environments are cross platforms, a heterogeneous configuration management tool is encouraged. An example would be Rational Clear Case LT. This tool performs at an automation level to manage the knowledge flow. Key contribution include
1.Concurrent development thus improving productivity.
.The history of development through versioning can be tracked in order to prevent similar bugs from being created.
.Promote better control mechanism for release management with more efficiently controlled code baselines
4.The integration of service request and problem management with configuration management facilitates the tracking of all changes that enables future developers to understand and implement similar fixes.
Key Challenges
1.Implementation of the full scale of business processes incurs a large overhead thus resulting in un-productivity.
.Shortage of resources. In most cases there isn't a designated process administrator.
.Heavy processes hinder rapid change.
4.Developers concentrate on their own functional area therefore there is no sharing of knowledge across functional areas.
In a nutshell, this document describes a practical approach to software development by small teams with emphasize on knowledge growth and retention.
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