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July 15, 00
Computer Warehouse, Inc.
6105 Nova Drive
Miami, FL 51
Cheap custom writing service can write essays on letter of complaint
Attention Mr. Carlos M. Gomez, General Manager
Re Damaged shipment; Refer to Invoice A-0510
Dear Mr. Gomez,
I was please to receive today, 15 July-0, my order, invoice A-0510, for the Compaq Presario 500 computer for my home office.
One of the three boxes received was physically damaged during transit. The box itself was smashed in on one side (pictures enclosed) and upon opening the package to examine the contents I discovered a deep cut on the display monitor's screen (pictures enclosed). I assembled the unit and also found that the monitor does not turn on. I called your Customer Support Center and was advised to drop the unit off for a trouble-shooting diagnostics at one of your centers. This was done, their conclusion was that the monitor is damaged and since the unit is under warranty a repair notice would be initiated with my authorization.
I do not wish to have this unit repaired, my warranty agreement under the section "Limitations of Liability" states that damage to hardware while in transit would be the responsibility of the manufacturer, but the buyer could opt for repairs, as I have stated, I do not want the damaged monitor repaired, I would like to have it replaced with a new unit.
I would also like to note that the delivery on this computer was three months late, I contacted your office several times during the three month period and was given many different excuses, bottom line, you did not hold true to your customer expected delivery date. Because of these aforementioned inconveniences, again, I would like to stress that I prefer to have to the damage monitor replaced with a new one as soon as possible. Please contact me to confirm the date in which I will receive the new unit.
Sincerely yours,
Micah D. Perrotta
80 N.W. 4 Street
Sunrise, Florida
Phone (54) 74-780
Enclosures ()
(1) Invoice A-0510
() Sales/Service Warranty Agreement
() Pictures of damage Monitor and Shipping Carton
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