Letter of complaint

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July 15, 00

Computer Warehouse, Inc.

6105 Nova Drive

Miami, FL 51

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Attention Mr. Carlos M. Gomez, General Manager

Re Damaged shipment; Refer to Invoice A-0510

Dear Mr. Gomez,

I was please to receive today, 15 July-0, my order, invoice A-0510, for the Compaq Presario 500 computer for my home office.

One of the three boxes received was physically damaged during transit. The box itself was smashed in on one side (pictures enclosed) and upon opening the package to examine the contents I discovered a deep cut on the display monitor's screen (pictures enclosed). I assembled the unit and also found that the monitor does not turn on. I called your Customer Support Center and was advised to drop the unit off for a trouble-shooting diagnostics at one of your centers. This was done, their conclusion was that the monitor is damaged and since the unit is under warranty a repair notice would be initiated with my authorization.

I do not wish to have this unit repaired, my warranty agreement under the section "Limitations of Liability" states that damage to hardware while in transit would be the responsibility of the manufacturer, but the buyer could opt for repairs, as I have stated, I do not want the damaged monitor repaired, I would like to have it replaced with a new unit.

I would also like to note that the delivery on this computer was three months late, I contacted your office several times during the three month period and was given many different excuses, bottom line, you did not hold true to your customer expected delivery date. Because of these aforementioned inconveniences, again, I would like to stress that I prefer to have to the damage monitor replaced with a new one as soon as possible. Please contact me to confirm the date in which I will receive the new unit.

Sincerely yours,

Micah D. Perrotta

80 N.W. 4 Street

Sunrise, Florida

Phone (54) 74-780

Enclosures ()

(1) Invoice A-0510

() Sales/Service Warranty Agreement

() Pictures of damage Monitor and Shipping Carton

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Tell-Tale Heart

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Edgar Allen Poe

THE TELL-TALE HEART

oral report by Christiana Fischer

The story

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A psychopath kills an old man living in his house.

Reason

He was not insulted by him.

He didn't want to get his property.

¡§Object there was none. Passion there was none. I loved the old man.¡§

He had an eye that looked like one of a vulture.

The man feels horror when he looks at this old man¡¥s eye and therefore kills him to get rid of that look.

The killing itself

Looks upon him every midnight for a week

is very careful not to disturb the old man¡¥s sleep

is very calm

the old man doesn¡¥t notice him

Lights the vulture eye with a ray of his lantern

when he kills him, the victim shrieks once

Hears the beating of his victim¡¥s heart

Cuts the body in pieces

hides them under the planks of the floor

The visit of the policemen

Reason for their visit neighbour heard somebody shriek

He doesn¡¥t get nervous when he opens the door for them (¡§I smiled, - for what had I to fear?¡§)

policemen search and don¡¥t find anything suspicious

they all sit down in the old man¡¥s chamber

just chat of familiar things, i.e. the policemen don¡¥t suspect him any longer to be a murderer

murderer gets very nervous and pale, when he hears again the beating of the old man¡¥s heart

The end

The murderer admits the deed although the policemen hadn¡¥t put suspense in him any longer.

¡§Villains!¡§ I shrieked, ¡§dissemble no more! I admit the deed! - tear up the planks! - here, here! - it is the beating of his hideous heart!¡§

Language/stylistic devices

1st person narrator, i.e. the murderer

very long and precise description of the preparations, the deed itself and the feelings of the murderer „±shows how wisely he planned and comitted the deed

makes the story thrilling

many repetitions during the description of the policemen¡¥s visit „± show how nervous he gets when he hears the heart beating

short sentences

anaphora like ¡§They heard! - they suspected! - they knew!¡¨ to make his state of mind more clear to the reader

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The Physics of the Bagpipes

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The musical instrument in which wind is supplied to one or more reed-sounded pipes from a bag inflated by the performer, either through a blowpipe or by means of a bellows is called the bagpipes. The wind supply is continuous; therefore meaning the pipes can not be silent. Repeated notes are articulated by means of inserting grace notes between them. Grace notes are short decorative notes, along with doublings, toarluaths, leumluaths, grips, and echo beats. These can be practiced by playing a practice chanter. A practice chanter is a chanter that you would use to practice with before playing on the bagpipes. The Scottish Highland Bagpipes, in Gaelic piob mhor (the Great Pipe),date as far back as 140. they contain a leather bag, a conical-bore blowpipe, double reeded chanter, single reeded bass drone, and two single reeded tenor drones. There are nine notes to the pipes scale as those are the only ones playable. When you start playing, you learn different piping styles. The piping styles are marches, strathspeys, hornpipes, jigs, reels, dirges, aires, and piobaireachd. When you pick up the pipes, you are required to keep a constant pressure inside the bag. Failure to do this can result in the pipes being impossible to tune due to the horrible noise that drives people crazy. The bagpipes are tuned to a 464 Hz A rather than the standard 440 Hz. When playing the bagpipes in a competition or a concert as an individual or in a pipe band, it is common to wear highland dress. Highland dress consists of headdress (feather bonnet, glengarry, balmoral, caubeen(depending on wear you are)), tartan with brooch (regimental or clan color scheme), tunic (doublets), tunic belt (black for pipers, white for drummers both with a silver buckle), kilt (regimental or clan color scheme (usually nothing is worn underneath)), sporran with chain strap (either hair or leather), socks (hose tops or full hose), flashes and garters (worn at the top of the socks), shoes (boots and spats with hose tops or brogues with full hose).

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What Went Wrong

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WHAT WENT WRONG

What ever happened to the time we spent together. When I was with you it felt liked we were the only two people in the world. I would spend every moment of every day wishing I was with you. I never wanted to open my eyes because I saw your face every time I closed them. I thought you were the person that would end my seemingly endless search, my search to find true love. The thought of seeing you made me smile, the sight of you made my heart melt, your wonderful touch sent chills down my spine. Then one day it all ended. The one thing I valued most was gone. What ever happened to the times we shared, the laughs, the talks and everything that we ever shared. When you were gone I realized something, that I loved you. I loved you more than anything or anyone else ever before, and more than anyone that will come into my life ever again. It may seem stupid but I think you are the one, that girl that was meant for me. I found you, but I don't have you, and every time I see you I think about that and it hurts. Its been a while since we've talked at length about anything, we've become very distant friends, and after three months of little contact I still love you. Your still the prize, your still the only thing I wish for. This was the worst Christmas I've ever had, because you are all that I wanted and knew I wasn't going to get you. I wish that for one day I could go back to one of those days when it was just you and me. We never ran out of things to say, and we never talked about sex. With you sex wasn't important, it wasn't a factor, I just wanted to be with you. I loved you, and I still do. I haven't begun to get over you, and I don't want to, I still feel you're the one, and I realize that I shouldn't have given up on you so easy. I thought I would be able to get over you, fall out of love. But I was wrong, true love never dies. And I really truly love you with all of my heart, and hope and pray every night that one day we will be together. Until that day I just want to say I love you truly , honestly and with all of my heart.

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The Symbolism of the Mockingbird in "To Kill A Mockingbird"

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THE MOCKING BIRD SYMBOLISM

The whole mocking bird idea strikes us many times throughout the course of the novel. We learn of the mocking bird first when the children are told what to do when they receive their rifles for Christmas. Atticus says, "I'd rather you shot at tin cans in the backyard, but I know you'll go after the birds. Shoot all the blue jays you want, if you can hit them, but remember it's a sin to kill a mocking bird."

Scout asks Miss Maudie about this and she explains, "Mocking birds don't do one thing but make music for us to enjoys. They don't eat up people's gardens, don't nest in corncribs, they don't do one thing but sing their hearts out for us. That's why it's a sin to kill a mocking bird."

Tom Robinson shares many common characteristics with the mocking bird. He was a gentle man who harmed no one, who always tried to help others. His murder was like a sin, because he was an innocent creature, like the mocking bird.

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Boo Radley is also like the mocking bird. He is also shy and gentle, harming no one. He, however, was able to save Jem and Scout from the attack of Bob Ewell. Scout realizes that bringing Boo Radley into the limelight, which a trial would do, would be like killing a mocking bird.

The idea of the mocking bird in connection with Tom Robinson and Boo Radley is quite obvious, but the mocking bird is also a symbol for other things such as justice. Justice is as fragile as any mocking bird and is sinfully killed by the jury who finds Tom Robinson guilty despite all the overwhelming evidence to the contrary. Also, an innocent childhood for Jem and Scout is destroyed by the realization of a cruel, unfair world.

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Dead poets society

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The crowd was buzzing as we proceeded onto the Netball court, for the third quarter. I take a quick glance up at the crowd to see if I can see my parents but all I can see is a noisy moving mass of people. I refocus on what we have got to do. We are goals down so we are still in this game with a good chance I call the team into a huddle as I am their captain I rev them up the we shout out go Auzzies as loud as we can. We all take up our positions on the court. I play GA. The umpire blows the whistle to signify the start of the Quarter; the game is on.

The ball changes hands quickly C-WA-me-GS the ball swishes through the ring for a goal. 1goal down. It's their center C- GA-WA-GS-GA they score a goal. The margins back to goals. The next 10 minutes that follow is much of the same. Backwards and forwards the ball goes but the margin stays the same. We are I goal down, Its their center the ball is passed off to the GA but Alice does a magnificent intercept and forces a turnover. We need this goal to win there is 0 seconds left on the clock. The ball is passed I receive the ball and pass it of to chocolate who passes back to me, I am metres out from the ring with 5 seconds left. I focus on the ring bend my knees and release the ball from my grip for what seems like hours the ball rolls around the top of the ring then it drops through for a goal. The siren goes. The game is over we have won! The crowd goes wild.

I run up to my team mates they pat me on the backside and tell me what a legend I am we hug and yell and cry because all that work all those long hard training sessions have finally paid off. WE WON! We are all bubbling over with happiness and pride.

Our coach comes over to congratulate us she gives us all a hug and tells us how proud she is of us all. We thank her then go to get showered and changed we will have a debriefing later at the pool. But for now I wander outside to find my parents they rush over to me tears in their eyes and say how proud they are of me I blush and say its all in a days work.

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My Most Important Picture

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Until I was four years old, life was great. I had the ideal family and home. We had our daily routine and stuck with it. Everything was just how it should be. I have one picture of my brother, mom, dad and I that was taken during that time. To me, it is not just a snap shot. It represents a time in my life where my family was whole and complete.

The picture was taken in our quiet, comfortable, little home in the suburbs. All four of us were piled on the love seat. Sunshine poured in through the large window behind us. My dad had one arm around my mom and the other was holding me. My older brother, James, had a seat on my mom's lap. James and I had huge, honest grins on our faces. We were probably laughing about something when the picture was taken. Our parents were both watching us, smiling and full of pride. The photo is like a puzzle. If you remove any of the pieces, it just isn't the same.

When my parents decided to get a divorce, my perfect little world was shattered. Our family was literally ripped in half. My brother and I moved to Washington with my mom, while my dad had to stay in California because of his job. We went from seeing our dad all day to seeing him only during the summers. My mom, who used to stay home and play with us all day, was suddenly working a full-time shift and stressing over bills. I kept that picture in my room, constantly reminding me of how our lives used to be. I wanted so badly just to hop back in, and forget about all of my problems. I was furious with my parents for getting a divorce, when all it did was make everybody sad. It took years for me to stop hoping and realize that things would never be the same.

Now that I am older, I look at that picture when I am stressed out or depressed. Instead of making me sad, it cheers me up to see all of us together. Our goofy grins give me a burst of positive energy, and make me feel a little happier, like we all used to be.

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